gx88 Privacy Policy

1. Introduction and Scope

gx88 is committed to protecting the privacy of all registered players and visitors to the platform. This Privacy Policy sets out in clear terms what personal information gx88 collects, the purposes for which that information is used, how it is stored and secured, and the rights available to you as a data subject. This policy applies to all users who access the gx88 website or any related services, regardless of the device or network used to do so.

This Privacy Policy should be read alongside the gx88 Terms and Conditions, which together form the complete agreement governing your relationship with gx88. In the event of a conflict between this Privacy Policy and the Terms and Conditions with respect to data handling, this Privacy Policy shall take precedence.

2. Information We Collect

gx88 collects two broad categories of information: information you provide directly when using the platform, and information collected automatically as you interact with the platform.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile phone number, and residential address. This information is collected to create and administer your account and to verify your identity and age (minimum 21 years) in compliance with our responsible gaming obligations.
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, card last four digits), transaction history, deposit and withdrawal records. This data is required to process payments and comply with anti-money-laundering regulations.
• Identity verification documents: national identification card, passport, utility bills, or other documents submitted as part of our KYC (Know Your Customer) process. These are collected to verify your identity and residential address.
• Communications: any messages, queries, or complaints submitted to our customer support team, including associated metadata such as timestamp and channel used.

Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system version, browser type and version, mobile network details, and screen resolution. This information helps us optimise the platform for your device and detect security anomalies.
• Usage data: pages visited, time spent on each page, game sessions (games played, bets placed, outcomes), click patterns, scroll depth, and navigation paths. This data allows us to improve user experience and personalise content where permitted.
• Cookies and similar technologies: session cookies, persistent cookies, and pixel tags used to maintain your login state, remember preferences, measure campaign performance, and support fraud prevention. Full details are in the Cookies section of this policy.

3. How We Use Your Information

gx88 processes your personal data strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account management: creating, verifying, maintaining, and (when necessary) closing your account. This includes processing your KYC documents, confirming your age and identity, and enabling secure login.
• Payment processing: handling deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is processed to facilitate transactions and to carry out anti-money-laundering and fraud-detection checks.
• Customer support: responding to queries, processing complaints, and providing assistance. Support communications are retained for a reasonable period to enable quality assurance and to assist with future related queries.
• Responsible gaming compliance: monitoring gambling patterns to identify potential problem gambling behaviour, enforcing self-exclusion requests, applying deposit and session limits, and conducting age verification checks.
• Platform improvement and personalisation: using aggregated and anonymised analytics to understand how players interact with gx88, identify technical issues, test new features, and improve the overall quality of the service. Where personalisation features are used, they operate on the basis of your account preferences and gameplay history.

4. Sharing Your Information

gx88 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, to deliver the full range of our services, gx88 may share your data with the following categories of trusted third parties, strictly under confidentiality obligations and only to the extent necessary for the purpose stated:

Payment Partners

bKash, Nagad, Rocket, Upay, and card processors receive the minimum financial data necessary to process deposit and withdrawal transactions on your behalf. These providers operate under their own privacy and security frameworks and are independently responsible for the data they hold.

Technology and Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session tokens and anonymised gameplay data to enable game functionality, resolve technical disputes, and audit game fairness. Full personal identity data is not routinely passed to game providers.

Legal and Regulatory Authorities

gx88 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by applicable law, court order, or legal process. In such circumstances, gx88 will disclose only the minimum data required to comply with the legal obligation and will inform you of the disclosure where legally permitted to do so.

5. Data Retention

gx88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Account data is retained for the full duration of your registered account and for a minimum of five years following account closure, to comply with anti-money-laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of seven years following the date of each transaction, in accordance with financial record-keeping standards.
• KYC and identity verification documents are retained for the same period as account data, with the option to retain them longer if required by an ongoing investigation or dispute.
• Customer support communications are retained for up to three years following resolution of the query or complaint, unless the subject matter relates to an ongoing legal matter.

When data is no longer required, gx88 deletes or anonymises it using secure methods appropriate to the nature of the data. Backup copies are purged on a rolling schedule aligned with the retention periods above.

6. Cookies and Tracking Technologies

gx88 uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to remember information about your session. gx88 uses the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, support security measures such as fraud detection, and enable core features like game loading and payment processing. Essential cookies cannot be disabled without significantly impairing your ability to use the platform. No consent is required for essential cookies as they are necessary for the service you have requested.

Analytics and Performance Cookies

These cookies collect anonymised information about how players use gx88 — pages visited, time on page, errors encountered, and navigation paths. The data is aggregated and cannot be used to identify any individual. We use this information to improve the performance and usability of the platform. You may opt out of analytics cookies at any time by adjusting your browser settings. Please note that opting out of analytics cookies will not affect your ability to use any feature of gx88.

7. Your Privacy Rights

As a gx88 user, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address published in the footer of this website. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data held by gx88 about you, together with information about how that data is being processed and for what purposes.
• Right to rectification: if any personal data held by gx88 about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances you may request that gx88 delete your personal data. This right is not absolute — gx88 may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce agreements. We will inform you of any applicable retention requirements if your erasure request cannot be fulfilled in full.
• Right to restrict processing: you may request that gx88 restrict the processing of your personal data in circumstances where you contest its accuracy, object to its processing, or require it to be retained pending a legal claim.
• Right to object: where gx88 processes your data on the basis of legitimate interests, you have the right to object to that processing. gx88 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

8. Data Security

gx88 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure storage of sensitive data using encryption at rest, restricted access controls ensuring that only authorised personnel can access personally identifiable information, and regular security audits and vulnerability assessments.

While gx88 takes all reasonable steps to secure your data, no method of transmission over the internet or electronic storage is entirely risk-free. You are also responsible for maintaining the security of your own account credentials and device. In the event of a data security incident that may affect your rights, gx88 will notify affected users promptly and take all reasonable steps to contain and remediate the issue.

9. Children and Minors

The gx88 platform is strictly intended for adults aged 21 years and above. gx88 does not knowingly collect personal data from individuals under the age of 21. The following measures are in place to prevent minors from accessing the platform:

• Age declaration: all users must confirm they are aged 21 or above during the registration process.
• KYC verification: identity documents are checked to confirm date of birth. Accounts where the registered user is found to be under 21 are closed immediately and any associated funds are dealt with in accordance with applicable regulations.
• Parental controls: gx88 encourages parents and guardians to use available parental control tools on mobile devices and to maintain open communication with children about responsible internet use.
• If you believe that a minor has accessed gx88 and that their data may have been collected, please contact us immediately using the support email in the footer. We will investigate and, where confirmed, will delete all associated data without delay.

gx88 is committed to working with parents, guardians, and responsible gaming organisations in Bangladesh to keep the platform safe and appropriate for its intended adult audience only.

10. Changes to This Privacy Policy

gx88 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via a notice displayed on the platform or by email to the address held on your account. Minor clarifications or formatting updates may be made without individual notification. The effective date at the top of this policy will always reflect the most recent version. We encourage you to review this policy periodically to stay informed about how gx88 protects your data.

11. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how gx88 has handled your personal information, please contact our support team. Our contact email is published in the footer of this website. We treat all privacy-related queries with the highest priority and aim to respond within 48 hours (Bangladesh Standard Time, UTC+6).

For responsible gaming support, self-exclusion requests, or account closure requests, please state this clearly in your message so our team can prioritise your case appropriately and connect you with the right support pathway.

12. Governing Law

This Privacy Policy is governed by applicable law. Any disputes arising from or relating to this Privacy Policy that cannot be resolved informally through our support channels will be subject to the dispute resolution procedures set out in the gx88 Terms and Conditions. By using the gx88 platform, you acknowledge and agree that your personal data will be processed in accordance with this Privacy Policy.